Terms & Conditions


1 Payment

(a) Credit Payment terms are nett 28 days from date of invoice unless otherwise agreed or advised in writing by the seller irrespective of delivery date and payment shall be due in accordance with these terms not withstanding the provisions of clause 7 herein.

(b) Overdue accounts will be subject to charge for simple interest from the due date at bank base rate plus 8% under legislation effective 1 November 2000 in The Late Payment of Commercial Debts (Interest) Act 1998.

(c) Accounts which remain overdue for more than one calendar month will be collected by a debt collecting agency.

2 Prices

(a) All prices are exclusive of Value Added Tax which will be chargeable at the rates in force at the time of despatch.

(b) Listed prices are subject to amendment without notice but where practicable the seller will endeavour to give notice of amendments.

(c) Customers who fail to respect the payment terms detailed herein or otherwise agreed or advised in writing by the seller will not qualify thereafter for any special terms or discounts and will be supplied thereafter on a pro-forma basis only.

3 Delivery

(a) All orders of £400 or over in value exclusive of VAT are delivered carriage paid to one destination in mainland UK. Orders below £400 in value exclusive of VAT will be subject to a surcharge of 5% and carriage will be charged extra at cost.

(b) All orders of £400 or over in value exclusive of VAT which are collected by the buyer or an agent of the buyer from the seller’s premises will be subject to a 3% collection discount.

(c) Orders will normally be despatched within 5 working days of receipt unless otherwise advised or requested.

(d) All dates specified as to delivery or collection of the goods are estimates only and the seller shall not be liable for delay or any damage or inconvenience sustained by the buyer as a result of any such date not being met. In all cases time shall not be of the essence.

(e) Notwithstanding any express agreement as to the date of delivery or collection the seller shall be entitled to postpone or cancel delivery or collection in whole or in part when it is delayed in or prevented from making or obtaining any goods or materials or parts or components or services therefore or making delivery of goods by any cause beyond the seller’s reasonable control.

(f) Where goods are ready for delivery or collection the seller may postpone delivery or collection at the request of the buyer. In such event the buyer shall make the payment as if the goods were delivered or collected and invoiced on the date of such request. The seller may store the goods at its own premises or elsewhere at the buyer’s sole risk and all storage insurance and transport arrangements shall be the buyer’s sole responsibility.

(g) Where reasonably necessary delivery may be made by instalments and any failure or default in one instalment will not vitiate the contract as to the remaining instalments. The seller will make all reasonable efforts to complete delivery within a reasonable time.

(h) Where delivery is expedited at the request of the buyer an additional charge may be made for expedition at the seller’s discretion and any defects reasonably attributable to such expedition shall be the buyer’s sole responsibility.

(i) If the buyer fails to take delivery of goods or fails to give the seller adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the buyer’s reasonable control or by reason of the seller’s fault) then, without prejudice to any other right or remedy available to the seller (including its right to payment) the buyer shall indemnify the seller in full against all losses, damages, charges and expenses incurred by the seller as a result of the buyer’s said failure to take delivery or give adequate delivery instructions.

(j) Case units specified in the price list will not be split.

4 Pallets

(a) Where practicable or otherwise requested by the buyer all orders will be delivered palletized and wrapped and accompanied by a Delivery Note.

(b) The seller may operate a Pallet Control System.

(c) Where the seller operates a Pallet Control System, any pallets not replaced or returned to the seller within 2 months of delivery of same to the buyer may be charged for at cost.

5 Claims

(a) All deliveries or collections of orders must be signed for dated and timed on receipt by the buyer or its warehousemen bailees or agents.

(b) Any claims for loss, damage or pilferage of goods in transit must be noted and signed for on delivery by the buyer or its warehousemen bailees or agents and submitted in writing within seven days of delivery.

(c) Deliveries signed for ‘unchecked’ are done so at the buyer’s sole risk.

(d) Any query on invoice must be submitted in writing within seven days of issue of same and will not be accepted at any later date.

6 Warranty

(a) The seller does not warrant the fitness of the goods for any particular purpose even though that purpose may be known to them and no such warranty is to be implied from the name or description under which the goods are sold. The seller shall be under no liability for any damage arising directly or indirectly out of the supply or use of the goods.

(b) Goods represented by the buyer to be defective shall not form the subject of any claim for work done by the buyer or for any loss, damage or expense whatsoever arising directly or indirectly from such defects but such goods if returned to the seller and accepted by them as defective will at the request of the buyer and if practicable be replaced as originally ordered. Defects in quality or dimensions in any delivery shall not be ground for cancellation of the remainder of the order or contract.

7 Ownership

So long as any monies remain outstanding to the seller in respect of any goods sold subject to these conditions the seller will retain equitable and beneficial ownership of all such goods until all the indebtedness has been discharged.

8 Proofs & Samples

Unless otherwise agreed in writing by the seller all proofs sketches samples cutting and creasing forms printing stereo plates or work produced at the buyer’s request either experimentally or otherwise will be charged for. All charges on and after first proof including alterations in style will be charged extra. No responsibility will be accepted for any errors in proofs sketches samples cutting and creasing forms printing stereo plates or work which has been approved by the buyer.

9 Risk

The risk in the goods shall immediately pass to the buyer upon collection or delivery of the goods into the custody care or control of the buyer or its warehousemen bailees or agents and the buyer thereafter shall be responsible for all claims actions and losses arising out of or in any way associated with the goods.

10 Application

By ordering any goods from the seller the buyer will be deemed to have accepted that these conditions or any of them take precedence over any other conditions contained on or in any letter acceptance form receipt or the like received by the seller in connection with the goods so ordered and that any such other conditions will not form part of the contract between the seller and the buyer for the sale of such goods.

11 Errors

The seller reserves the right to correct any printing or clerical or other accidental errors or omissions in quotations invoices and other documents and no contract shall be invalidated by reason of any such errors.

12 Latitude

The above conditions or any of them cannot be varied suspended or added to except with the written agreement of Dispo International’s authorised officers.

13 Waiver

No forbearance or indulgence on the part of the seller in enforcing these terms and conditions shall prejudice its strict rights hereunder nor shall it be construed as a waiver thereof.

14 Law

The construction validity and performance of any contract shall be governed by the laws of England.

15 Data Protection Act 1998

1. We may transfer information about you to our financiers, who:

a) May use, analyse and assess information about you, including the nature of your transactions, and exchange such information with other members of their group of companies and others for credit or financial assessment, market research, statistical analysis, insurance claim, underwriting and training purposes and in making payments and servicing their agreement with us;

b) From time to time, may make searches of your record at credit reference agencies where your record with such agencies may include searches made and information given by other businesses; details of their searches will be kept by such agencies but will not be seen by other organisations that may make searches ;

c) May give information about you and your indebtedness to the following:

(i) Our or their insurers for underwriting and claims purposes;
(ii) Any guarantor or indemnifier of your or our obligations to enable them assess such obligations;
(iii) Their bankers or any advisers acting on their behalf ;
(iv) Any business to whom your indebtedness or our arrangements with our financiers may be transferred – to facilitate such transfer;

d) May monitor and/or record any phone calls you may have with them, for training and/or security purposes;

e) In the event that they transfer all or any of their rights and obligations under their agreement with us to a third party, may transfer information about you to enable the third party to enforce their rights or comply with the obligations.

2. We will provide you with details of our financiers on request, including a contact telephone number if you want to have details of the credit reference agencies and other third parties referred to above from whom they obtain and to whom they may give information about you.. You also have a right to receive a copy of certain information they hold about you if you apply to them in writing. However a fee will be payable.

Terms of the Website

1 In General:

Access to and use of this Web site and the products and search services available through this Web site (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of these terms, conditions and notices, without modification. Furthermore, you acknowledge that the Terms of Service may be updated by us from time to time. This Web site also contains links to other Web sites, Web pages and services, which are not operated by dispo.co.uk (the "Linked Sites"). Your use of such Linked Sites will be subject to the terms of service contained within each such site and the respective terms of service will control the use of the respective site. In any event your link through to such a site will be subject to these Terms of Service. You recognise that dispo.co.uk has no control over such Linked Sites and information, and you accept that dispo.co.uk provides no guarantee as to the accuracy or reliability of such sites or the information contained in them and you agree that we shall have no responsibility as to whether such links locate unintended or objectionable content or otherwise cause you distress, loss or damage.

2 Privacy Policy

Under dispo.co.uk‘s privacy policy we may disclose to third parties certain information contained in our Users' registration applications, but we will not disclose your name, address, email address or telephone number unless we have informed you, been authorised by you, or are required to do so by law, subject to the Data Protection Act 1998.

3 Prohibitions

You will not: commit or encourage a criminal offence; send or receive any material which is in any way offensive or obscene, or in breach of confidence, copyright, privacy or any other rights; act contrary to the acceptable use policies of any Linked Sites or community standards generally; transmit or distribute a virus; hack into any aspect of the Service; corrupt data; cause annoyance to other Users; infringe upon the rights of any other person's trade marks or other proprietary rights; send any unsolicited advertising or other promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through the dispo.co.uk web site.

4 Intellectual Property, Software and Content

The intellectual property rights in all software made available and content supplied to you remains the property of dispo.co.uk, its licensors, advertisers or content suppliers. You will comply with the terms of any agreement required by the owner of intellectual property rights in all software and content supplied to you as notified to you and you hereby acknowledge that all software that is not made readily available to you is confidential, and that all other rights including but not limited to database rights and copyright are asserted and reserved by dispo.co.uk, its licensors, advertisers or content suppliers. You may store, manipulate, analyse, reformat, print and display the content supplied solely for your own personal use. In no circumstances are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the dispo.co.uk site and you are prohibited from using any such content in connection with any business or commercial enterprise including, without limitation, any media business or enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble (except to the extent that applicable laws expressly or by implication prohibit such restriction) or create derivative works based on any software or any documentation accompanying such software supplied by dispo.co.uk, its licensors, advertisers or content suppliers.

5 E-tail of Products and Services

By making a request/order you are offering to purchase a product which we will accept to sell to you on the following Terms and Conditions. All requests are subject to availability and confirmation of the order price by us. Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure. Dispo International are absolutely entitled to refuse any request made by you. If your order is accepted we will inform you by emailing you or else by calling you. We will also provide the identity of the party you have contracted with. This may be dispo.co.uk or in certain cases a third party. Where a contract is made with a third party dispo.co.uk is not acting as either agent or principal and the contract is made between yourself and that third party. When making a request you undertake that all details you provide to us requesting goods or services or bids made at auction are true and accurate. All prices advertised are subject to such changes.

6 Disclaimer of warranties

The services and all information, products and other content included in or accessible from this web site and the linked sites, are provided on an "as is" and "as available" basis and are subject to change at any time without notice to you. To the fullest extent permitted by law, dispo.co.uk disclaims and excludes all representations and warranties (express, implied and statutory, including but without limitation the warranties of merchantability and fitness for a particular purpose, and non-infringement of proprietary rights) as to the services and all information, products and content included in and accessible from this web site or the linked sites.

7 Disclaimer of liability

Unless expressly stated to the contrary to the fullest extent permitted by law dispo.co.uk, its content providers, advertisers or linked sites shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this web site or the linked sites, even if dispo.co.uk had been advised of the possibility of such damages and irrespective of whether such damages arise in contract, tort, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

8 Disclaimer

As to ownership of trade marks, images of personalities and third party copyright.

Except where expressly stated to the contrary all persons including their names and images, third party trade marks and images of third party products, services and locations featuring on the dispo.co.uk web site are in no way connected, associated, linked or affiliated to dispo.co.uk or Dispo International. Any trade marks/names as may be featured on the dispo.co.uk web site are owned by the respective trade mark owners and dispo.co.uk claims no connection, association or affiliation with them. Where a trade mark (brand name) is referred to it is used to describe or identify the products, (the "goods").

9 Indemnity

You agree to indemnify, defend and hold harmless dispo.co.uk, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the dispo.co.uk services, your breach of the Terms of Service, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

10 Variation of content

Dispo Internationalshall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the Service or which appears on any page of the dispo.co.uk Web site.

11 Submissions

All information and material submitted by you to dispo.co.uk or that you publish on any public area of the dispo.co.uk web site shall be provided by the submitter and accepted by dispo.co.uk on a non-confidential basis subject to paragraph 2 above. Furthermore, dispo.co.uk shall be granted a perpetual royalty-free non-exclusive license in the copyright of any material submitted and dispo.co.uk shall be free to use, edit, copy, republish and distribute (for any purpose) and authorise others to do the same, any such information or material and any ideas contained in such information or material.

12 Termination

dispo.co.uk may at any time terminate or suspend any part of the Service without notice to you.

13 Invalidity

If any part of the Terms of Service are unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

14 Governing law and jurisdiction

Upon entering the dispo.co.uk site you are bound by these terms and conditions. These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English High Court, the Strand, London. Any dispute in any way referable to the content of this site whether in respect of its trade marks, copyright or image content shall be resolved exclusively by arbitration the terms of which are to be agreed between dispo.co.uk and yourself and provide no right or recourse to any relief of the English Courts whether interim or otherwise and that by accessing this site you waive your right for all time to any such right.

15 Entire agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and dispo.co.uk. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Dispo International.

To read our privacy policy in full, please click here.

Contacting us

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement please do not hesitate to contact a customer service member of the Dispo team, who will be delighted to answer any questions you may have.

You can either send an email to:


Speak to a team member on:

01924 893600

Or, write to us at :

Dispo International

Unit H, Rosie Road


West Yorkshire